Frequently Asked Questions

We offer web design, website rebuilds, SEO, performance improvements, e-commerce setup, and bilingual websites (English/French). We’ll recommend the simplest approach that fits your goals and how you want to manage your site.

Yes—when it’s the right fit. If you need multiple people publishing content frequently, specific plugins, or advanced membership features, WordPress can be a good option. If you want a simpler setup with fewer updates and fewer headaches, we can recommend alternatives.

It depends on how you plan to run your site. If you want multiple people editing content often, a plugin-based setup, or advanced membership features, WordPress can make sense. If you want fewer moving parts and a simpler maintenance experience, a leaner setup is often a better fit. We’ll help you choose based on your needs.

Absolutely! As native French speakers with professional English fluency, we specialize in creating truly bilingual websites (English/French) with proper SEO, cultural adaptation, and seamless language switching. This is one of our unique strengths - we understand the nuances of both languages and cultures, ensuring authentic communication with both audiences.

Absolutely! All our websites are built mobile-first, meaning they're designed and optimized for smartphones and tablets from the ground up. Your site will look perfect and load quickly on every device, with no pinching, zooming, or frustrating layouts.

We build for a fast, smooth experience—especially on mobile—so visitors don’t bounce before they contact you. Exact speed depends on content, images, and third-party tools, but performance is a priority in every build.

Yes! We can integrate modern e-commerce solutions like Snipcart for simple stores, or build custom Shopify or WooCommerce solutions for more complex needs. We'll recommend the best approach based on your product catalog size, features needed, and budget.

Yes. We can handle hosting setup and management, including SSL, monitoring, and backups. We’ll recommend the right hosting based on your site and how you plan to use it.

Our process includes: (1) Discovery & Strategy—understanding your goals and customers, (2) Design—creating layouts you can approve, (3) Build—bringing the site to life, (4) Testing—making sure it works well across devices, (5) Launch—going live smoothly, and (6) Support—helping you keep things current over time.

Most small business websites are completed within 2-4 weeks from project start. More complex sites with custom features or e-commerce can take 4-12 weeks. Timeline also depends on how quickly you provide content, images, and feedback. We'll give you a specific timeline during our initial consultation based on your project scope.

We'll need your business information, services/products, contact details, and any existing branding materials like logos. If you don't have professional content or images, we can help create compelling copy and source quality visuals that represent your brand effectively.

Ideally, yes - you know your business best! However, we can help with content strategy, editing, and even writing if needed. For images, we can source professional stock photos or work with photographers. We'll guide you through what's needed and support you throughout the process.

We include comprehensive revisions during the design phase until you're completely satisfied. We'll refine the design based on your feedback to ensure it perfectly represents your brand and meets your goals. Clear communication and collaboration are key to our process.

Yes. If your site feels outdated, confusing, or isn’t bringing leads, we can redesign it so it looks modern, communicates clearly, and makes it easy for customers to take action.

You'll have direct access to our team throughout the project. We communicate via email, phone, video calls, or in-person meetings if you're in San Diego. We keep communication clear and respond quickly - usually within a few hours during business days.

Yes. If you want to make updates yourself, we can set you up with an editing workflow that matches your comfort level. If you’d rather not touch the site, just email changes and we’ll handle them for you.